Terms of Service

Moreta Studio is a web-design studio based in New York City (“Moreta Studio,” “we,” “us,” or “our”). By creating an account, requesting a quote, or otherwise using our website and client portal (together, the “Services”), you agree to these Terms of Service. If you are entering into these terms on behalf of a business, you represent that you have authority to bind that business.

1. The services we provide

We design and build custom websites for local businesses and offer related services, including demo previews, bundled packages, care plans, and ongoing support and maintenance. The specific work for your project is defined by the quote you accept in the client portal. Demo sites we share before an engagement are illustrative previews provided “as is” and may change or expire.

2. Accounts

You may create a client account to use the portal. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Accounts are for a single client business; you may not share access with unrelated parties. We link your account to your projects; until we do, your portal may appear empty. You must be at least 18 years old to hold an account.

3. Quotes, engagement, and acceptance

Work begins through a quote. You assemble the services you want, we prepare or adjust a quote, and the prices shown are captured (“snapshotted”) at the time the quote is issued so later catalog changes never alter a quote you have already been given. We may also prepare a proposal for you; it becomes binding the same way — when you accept it in the client portal and the required deposit is paid. A quote is an offer, not a binding contract, until you accept it in the portal and the required deposit is paid. We may decline or revise a quote before acceptance. During a project we may also ask you to approve specific deliverables in the client portal; recording an approval there confirms that the deliverable meets the agreed scope, while ownership still transfers on full payment as described in Section 7.

4. Fees and payment

• Deposit and balance. Project work is billed as a 50% deposit due before work begins and the remaining 50% balance due on completion, unless your quote states otherwise. Recurring services (such as care plans) are billed separately on their own cycle.
• Packages. Some offerings are bundled packages sold at a single package price. The package price covers every service listed as included in the bundle; included services are not billed again as separate lines on the same quote.
• Post-handoff changes. After a project is delivered and handed off, further change requests outside an active care plan are billed at our hourly rate (currently $110 per hour, as shown in our pricing catalog). The rate that applies to you is the one captured on the quote or invoice for that work.
• Payment processing. Payments are processed by Stripe, our third-party payment processor. We never receive or store your full card number or other complete payment-card details; those are handled by Stripe. Invoices are issued and hosted through Stripe.
• Deposits. Deposits are non-refundable once work on your project has begun, because they reserve our time and cover initial work.
• Late or non-payment. If an invoice is overdue we may pause work, withhold delivery, or suspend services until payment is received. You remain responsible for fees for work already performed.
• Taxes. Fees are exclusive of any applicable sales or other taxes, which will be added where required.
• Referral credits.Existing clients may earn a referral credit when a business they referred becomes a client and that client’s project deposit is paid. We verify each referral before any credit exists. An earned credit is redeemable, at the referrer’s choice, as $250 off a future project invoice or 2 free months of the referrer’s current care plan. One credit is earned per referred client; multiple earned credits may be held and redeemed separately. Referral credits have no cash value, are non-transferable, do not expire, and are forfeited if the referrer’s account is deleted. We may decline or void a referral we reasonably believe is not genuine.

5. Care plans, retainers, and self-managed handoff

Every website project we build includes a plan for what happens after launch. A project quote must include either a recurring care plan or retainer, or the one-time Self-managed setup & transfer service (currently $500), under which we complete a one-time handoff — set up, transfer, and walkthrough — after which you host, maintain, and manage the site yourself. If you choose the self-managed option, ongoing maintenance, security updates, and support are your responsibility, and later change requests are billed at the hourly rate described in Section 4.

Care plans and retainers are recurring services billed on a repeating cycle (for example, monthly, quarterly, or annually) through Stripe until cancelled. By starting a subscription you authorize recurring charges for each billing period. You may cancel a subscription at any time; unless stated otherwise, cancellation takes effect at the end of the current paid period, and you retain access to that period’s services through its end. Recurring charges already incurred are not refundable.

6. Your responsibilities

Timely delivery depends on your cooperation. You agree to provide content, materials, feedback, and approvals promptly, and to ensure that anything you supply — text, images, logos, and other materials — is accurate and that you hold the rights to use it. You are responsible for the lawfulness of the content you ask us to publish.

7. Intellectual property and handoff

Upon full payment of all fees for your project, you own the final delivered website and the content you supplied to us. Moreta Studio retains ownership of its pre-existing tools, frameworks, components, and know-how, and of any general techniques or code libraries used across projects. Third-party assets (such as fonts, stock imagery, and software libraries) remain subject to their own licenses, which pass through to you where applicable. We retain the right to display and describe the completed work in our portfolio and marketing, and to keep archival backups. Domain registration and hosting are transferred to you or managed on your behalf as described in your quote or care plan; if your quote includes the Self-managed setup & transfer service, the site, domain, and hosting are handed over to you in that one-time transfer.

8. Acceptable use

You agree not to misuse the Services — including by attempting to access another client’s data, probing or circumventing our security, uploading unlawful or infringing content or malware, or using the Services to violate any law. We may suspend or terminate access for conduct that threatens the Services or other clients.

9. Warranties and disclaimers

We provide our delivered work with reasonable skill and care. Except as expressly stated, the Services and any demo previews are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

10. Limitation of liability

To the fullest extent permitted by law, Moreta Studio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Services will not exceed the amount you paid to us for the project or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Moreta Studio harmless from claims arising out of content or materials you provide, your use of the Services in violation of these terms, or your infringement of any third-party right.

12. Termination

Either party may end an engagement with written notice. On termination you remain responsible for fees for work performed up to the termination date, and we will deliver work paid for in full. We may suspend or terminate accounts that breach these terms.

13. Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The state and federal courts located in New York will have exclusive jurisdiction over any dispute that is not otherwise resolved.

14. Changes to these terms

We may update these terms from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you. Continued use of the Services after a change takes effect constitutes acceptance of the revised terms.

15. Contact

Questions about these terms? Email us at hello@moretastudio.com.